FAQ
Frequently Asked Questions
I’ve been scammed online, how do I get my money back?
If you’ve been scammed online, we may be able to assist you in recovering your money. Our team will review what happened, trace the payments, and identify who is responsible, whether that’s a scammer or a financial institution that failed to protect you. We work on a no-win, no-fee basis so that you won’t pay anything upfront. Getting in touch is the first step.
What should I do if I’ve been scammed?
If you’ve just realised you’ve been scammed, try not to panic. First, report it to your bank or payment provider immediately. They may be able to stop further transactions. Next, gather any records or evidence, such as emails, messages or receipts. Then, contact a regulated law firm like CEL Solicitors. We’ll guide you through what to do if you have been scammed and give you honest advice on your next steps.
Can you trace cryptocurrency scams?
Yes. Using specialist tools like Chainalysis Reactor software, our experts trace cryptocurrency transactions on the blockchain to track down stolen funds, often linking them to crypto exchanges where recovery may be possible.
Do I have to pay anything upfront? What will this cost me?
No, we work on a no-win, no-fee basis. If we are unsuccessful in recovering your money then you won’t pay us a penny. We also offer free initial, no-obligation advice so you have nothing to lose by getting in touch with one of our friendly advisors today. We can start working on your case as soon as you formally instruct us, and our paperwork has been signed. Additionally, you have a 14-day cooling-off period after you’ve signed our initial documents if you change your mind.
Could I try to recover my money myself?
Yes, you can contact your bank or financial institution to raise a complaint. However, our expert knowledge and legal support increase your chances of success, especially if the matter needs to go to court. We handle the complex parts so you don’t have to.
Can I still make a fraud and scam claim if I gave the scammer permission to take the money?
Yes — even if you authorised the payment, you may still be eligible for compensation. Many scams involve deception or pressure tactics that can shift responsibility back onto the financial institution. Don’t let your bank’s refusal stop you from finding out the truth. Our legal team can review the case and advise if you’ve been treated unfairly.
What if I’ve been told, or believe, the loss was my fault?
Even if you authorised the payment, you may still have the right to recover your money. Banks sometimes refuse refunds, but our expertise in financial regulations and legal processes means we can often challenge these decisions successfully. This is why our success rate is high.